Privacy policy

This privacy policy describes how psplus.me collects, uses and protects a user's personal data.

By using the website, placing an order or contacting us, you agree to the terms of this policy.

1. Who we are

psplus.me is an online platform offering users PlayStation-related services, including:

PlayStation Plus subscriptions, PlayStation games, a game rental service, Gift Cards and other digital services.

Contact details:

• Email: info@psplus.me

2. What data we collect

When placing an order or communicating with us, we may collect the following data:

• First and last name;
• Phone number;
• Email address;
• Order details;
• Payment status and transaction data;
• Data related to the PlayStation account provided by the user, only when required to perform the service;
• Conversation history, if the user contacts support;
• Technical data such as IP address, device type, browser and website usage data.

3. How we use your data

Your personal data is used for the following purposes:

• Receiving and fulfilling orders;
• Contacting the user about the order;
• Providing the PlayStation Plus subscription, game, Gift Card or other service;
• Confirming payment;
• Providing technical or customer support;
• Preventing fraud, dishonest behavior or rule violations;
• Improving website quality and service;
• Fulfilling legal obligations, where applicable.

4. PlayStation account-related data

For certain services, the user may be required to provide some data related to their PlayStation account.

Such data is used only to fulfill the specific order and is not used for other purposes.

The user must provide us with correct and up-to-date data. psplus.me is not responsible for problems caused by incorrect, incomplete or altered data.

We do not request data that is not necessary to perform the specific service.

5. Payments

Payment may be made by bank transfer, an online payment system or another available method.

psplus.me does not store full bank card details. If payment is made through a third-party payment provider, your payment data is processed under that provider's rules and policy.

6. Who we may share data with

We do not sell or rent user personal data.

Data may only be shared in the following cases:

• With a payment provider, to process the payment;
• With a technical provider, if necessary for the operation of the website;
• With law enforcement or government authorities, if required by law;
• In cases necessary to prevent fraud or illegal activity.

7. Data protection

We use reasonable technical and organizational measures to protect user data.

Nevertheless, data transmission over the internet cannot be fully guaranteed to be secure. The user acknowledges that using the website and online services involves certain technical risks.

8. Data retention period

User data is stored only for the period necessary to fulfill the order, support customers, resolve disputes or fulfill legal obligations.

If data is no longer needed, it is deleted or anonymized within a reasonable period.

9. User rights

The user has the following rights:

• Request what personal data we process about them;
• Request correction of incorrect data;
• Request deletion of data, if further storage is no longer needed;
• Request restriction of processing in cases provided by law;
• Opt out of receiving marketing messages.

For your request, contact us: info@psplus.me

10. Cookies and analytics

The website may use cookies and analytics tools to improve user experience, evaluate website performance and analyze visitor behavior.

The user can restrict or disable cookies in browser settings, however this may affect some website functions.

11. Minors

psplus.me services are intended for users who are entitled to place an online order and make a payment.

If the user is a minor, they should use the website with the consent of a parent or legal representative.

12. Changes to the policy

psplus.me reserves the right to update or change this privacy policy at any time.

The updated version is published on the website and takes effect from the moment of publication, unless otherwise stated.

13. Contact details

For questions about the privacy policy, contact us:

• Website: psplus.me
• Email: info@psplus.me